Mission & Vision

Mission

To transform service delivery, through customer-centricity, for a customer-driven economy.

Vision

A customer experience driven, globally competitive Indian economy.

custommercespeak

“While the presentations on the first day that I attended were very interesting and helpful, I thought we started to focus on overall customer service and not just customer interaction management..”
Abhishake Mathur, Head Customer Service – IRPG - IPB, ICICI Bank

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opinion

Technology is an enabler for desired customer experiences

Yes No

events

Find out if there is any upcoming custommerce event in your city today. See the Custommerce Calendar.

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blog

A service opportunity missed?
Tuesday, 12 Nov, 2013 12:00 PM

Service Evasion
Wednesday, 24 Jul, 2013 09:00 AM

The expectation dry-up?
Thursday, 04 Jul, 2013 07:00 PM

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