Calendar of events

Custommerce activity plan 2011-12


*Subject to change

opinion

Technology is an enabler for desired customer experiences

Yes No

in publications


Low level of customer satisfaction should be of concern

Only 5.1 per cent of respondents in a nationwide survey recalled a great service experience, whether travelling by public transport or in a bank...

more...

blog

A service opportunity missed?
Tuesday, 12 Nov, 2013 12:00 PM

Service Evasion
Wednesday, 24 Jul, 2013 09:00 AM

The expectation dry-up?
Thursday, 04 Jul, 2013 07:00 PM

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