Calendar of events

Custommerce activity plan 2011-12


*Subject to change

opinion

Technology is an enabler for desired customer experiences

Yes No

in publications


Now, an index to rate customer experience

Soon all service providers across sectors in the country would be benchmarked by customers on outcomes such as satisfaction, loyalty, advocacy, expectation fulfilment, ideal performance and value for money...

more...

blog

A service opportunity missed?
Tuesday, 12 Nov, 2013 12:00 PM

Service Evasion
Wednesday, 24 Jul, 2013 09:00 AM

The expectation dry-up?
Thursday, 04 Jul, 2013 07:00 PM

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