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in publications

Customer service in the right spirit

When Scott Munro got a marketing call from his telecom company the third day in a row at dinnertime despite his requests not to be disturbed, he told the caller he could take action about it, because weren't there rules against such disturbances?...



A service opportunity missed?
Tuesday, 12 Nov, 2013 12:00 PM

Service Evasion
Wednesday, 24 Jul, 2013 09:00 AM

The expectation dry-up?
Thursday, 04 Jul, 2013 07:00 PM