opinion

Technology is an enabler for desired customer experiences

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Customer centricity sought

Management Guru Mrityunjay Athreya here on Friday emphasised the importance of customer interaction management for a customer driven economy...

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blog

A service opportunity missed?
Tuesday, 12 Nov, 2013 12:00 PM

Service Evasion
Wednesday, 24 Jul, 2013 09:00 AM

The expectation dry-up?
Thursday, 04 Jul, 2013 07:00 PM

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