Past events

Custommerce Training Program,
21 April, 2011, Chennai

Custommerce organised a one-day workshop designed to sensitize participants to the importance of Professional Customer Service in today's environment. The workshop 'Service Excellence – the Competitive Edge: Hi-Tech or Hi-Touch?' was aimed at helping participants develop skills to meet the marketing challenges of the day – improve on-the-job effectiveness through a better understanding of customer expectations and customer interaction.

The workshop was attended by over 45 heads of Customer Relations Management, Customer Care and Service Delivery from top business houses and organisations in India. These include Dynamic Marketing, BTB Brau Technologies India, Scope e-Knowledge Centre, Kluber Lubrication, National Stock Exchange of India, Servion Global Solutions, Acqueon Technologies, TVS Logistics Services, Fenner (India), Hansazone, Mafoi Randstad, Micromatic Machine Tools, Royal Enfield, Sudarshan Cargo, Tata TeleServices Limited, Thomas Assessments, Dhanlaxmi Bank, Lucas Indian Service and
Dalmia Cement.

Lead Trainer

Professor Ramesh Venkateswaran
Chairman - Custommerce Service Excellence Foundation
Ramesh Venkateswaran is a Mechanical Engineer from Indian Institute of Technology, Bombay and a Post-Graduate in Business Management from Indian Institute of Management, Bangalore. Ramesh has over seventeen years of experience in the Corporate Sector and twenty years as a Management Consultant
and Trainer.


Technology is an enabler for desired customer experiences

Yes No

in publications

'Customer getting central to innovation'

Customer interaction management is undergoing a paradigm shift, with enterprises making customer central to their innovation, according to management guru Dr Mrityunjay B. Athreya...



A service opportunity missed?
Tuesday, 12 Nov, 2013 12:00 PM

Service Evasion
Wednesday, 24 Jul, 2013 09:00 AM

The expectation dry-up?
Thursday, 04 Jul, 2013 07:00 PM